Your privacy matters.
This Privacy Policy explains how Resilient Grace LLC (Resilient Grace, we, us, or our) collects, uses, stores, and shares information when you visit this website, contact us, subscribe to emails, download resources, schedule a consultation, or work with us.
By using this website, you agree to the practices described in this Privacy Policy.
1. Who We Are
Resilient Grace LLC provides therapeutic mentoring, integrative health coaching, and team consulting services.
Our services are educational and supportive in nature. They are not medical care, psychotherapy, psychiatric treatment, diagnosis, crisis intervention, or emergency support.
2. Information We May Collect
We may collect information you choose to provide, including:
- Name
- Email address
- Phone number
- Information submitted through website forms
- Information shared when booking a consultation
- Information shared by email or message
- Payment or billing information, if applicable
- Information related to your goals, needs, or interest in services
Because of the nature of this work, you may choose to share sensitive information related to health, recovery, family history, emotional wellbeing, addiction, eating disorders, chronic illness, or personal life circumstances.
Please only share what you feel comfortable sharing through this website, email, forms, or scheduling tools.
3. Client Information
If you become a client, additional privacy, communication, payment, cancellation, and service terms may be described in your signed client agreement.
If there is a conflict between this Privacy Policy and a signed client agreement, the signed client agreement controls for the services covered by that agreement.
4. Information Collected Automatically
When you visit this website, certain information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on the website
- Referring website
- General location information
- Cookies or similar tracking technologies
This information helps us understand how visitors use the website and improve the experience.
5. How We Use Your Information
We may use your information to:
- Respond to inquiries
- Schedule consultations
- Provide requested resources
- Send email updates if you subscribe
- Provide coaching, mentoring, or consulting services
- Manage client relationships
- Process payments, if applicable
- Maintain business records
- Improve the website and services
- Comply with legal obligations
- Protect the safety, security, and integrity of the website and services
We do not sell personal information.
6. Email Communications
If you subscribe to Grace Notes, download a free resource, or request updates, we may send you emails.
You can unsubscribe at any time by clicking the unsubscribe link in any marketing email.
We may still send administrative or service-related messages related to consultations, client services, payments, scheduling, or other requested support.
8. Third-Party Services
We may use trusted third-party services to operate the website and business, such as:
- Website hosting platforms
- Email marketing tools
- Scheduling tools
- Payment processors
- Analytics providers
- Form tools
- CRM or client management tools
- Video conferencing tools
These third parties may process information according to their own privacy practices.
We share information only as needed to operate the website, provide services, comply with the law, protect rights and safety, or fulfill the purpose for which the information was provided.
9. Sensitive Information
You may choose to share sensitive information related to health, recovery, family history, emotional wellbeing, addiction, eating disorders, chronic illness, or personal life circumstances.
We treat this information with care and use it only for appropriate business and service-related purposes.
Please do not submit emergency, urgent, or highly sensitive information through website forms, email, or scheduling tools.
10. HIPAA Notice
Resilient Grace LLC does not represent that it is a HIPAA-covered entity unless expressly stated in writing.
Although we take privacy seriously, communications through this website, email, forms, scheduling tools, payment tools, or other online systems may not be protected under HIPAA.
If you have questions about confidentiality or privacy before sharing sensitive information, please contact us first.
11. Confidentiality Limits
Resilient Grace respects client privacy and handles personal information thoughtfully.
However, confidentiality has limits, including when disclosure is required or permitted by law, necessary to prevent serious harm, or otherwise described in a signed client agreement.
Do not use this website, email, forms, or online scheduling tools for emergencies.
12. How We Protect Information
We use reasonable administrative, technical, and organizational safeguards to protect personal information.
However, no website, email system, online form, scheduling tool, or digital service can guarantee complete security.
Please use care when deciding what information to share online.
13. Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this policy, including service delivery, business records, legal obligations, and legitimate business needs.
Client records may be retained according to the signed client agreement, business requirements, and applicable law.
When information is no longer needed, we may delete, anonymize, or securely store it according to our practices.
14. Your Privacy Choices
Depending on where you live, you may have rights to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Opt out of marketing emails
- Ask questions about how your information is used
To make a privacy request, contact: tasha@resilient-grace.com
15. Colorado Privacy Notice
Resilient Grace is based in Colorado.
Colorado residents may have certain privacy rights under the Colorado Privacy Act if the law applies to our business operations. These may include the right to access, correct, delete, or obtain a copy of personal data, and the right to opt out of certain processing activities.
To submit a request, contact: tasha@resilient-grace.com
16. Children's Privacy
This website is not intended for children under 13.
We do not knowingly collect personal information from children under 13 through this website.
If services are provided to minors, additional parent or guardian consent and written agreements may be required.
17. Links to Other Websites
This website may link to third-party websites or resources.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
Please review their policies before sharing personal information.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be posted on this page with a revised Last updated date.
19. Contact
If you have questions about this Privacy Policy, contact:
Resilient Grace LLC
Boulder, Colorado
Email: tasha@resilient-grace.com